Food Boxes are delivered in wool insulated chilled boxes by a third-party courier.
Our courier aims to deliver within a two hour delivery window, while providing tracking information on the morning of delivery. on rare occasions this may not happen. If you do not receive your Food Box by 4pm on Friday, please do contact us at firstname.lastname@example.org where a member of our team will be able to assist you.
Our third-party courier can deliver to the UK mainland, however, this, unfortunately, excludes anywhere in the Scottish Highlands, Islands and Borders as next-day delivery is not available. Excluded postcodes include (DG, TD, AB, DD, IV, KW, PA, PH). We are incredibly sorry for this inconvenience.
If you are not at home when the delivery arrives, your local courier has been told to always leave your food box in a safe place. Please help by specifying a cool, dry, safe place that your delivery can be left in the notes section during checkout.
While we aim for Friday delivery of all our food boxes, this cannot be guaranteed. We work with a third party courier and cannot be held responsible for delays outside of our control. If delivery cannot be made on Friday our courier, if able, will attempt to make a Saturday delivery. We will always aim to contact you where possible to let you know and take steps to minimise the delay.
Food box orders may be packaged and sent in more than one delivery. Food box sales are final, non-transferable and non-refundable.